There is nothing more important to us than the health and safety of everyone in the Bee Kind Shop Community - our customers and our team. Due to the ever-changing situation surrounding COVID-19, there may be a small delay in the delivery of your package. Customs and postal services in many regions are observing social distancing and have reduced their manpower.
We understand you are excited to receive your order, and so are we! However, we do ask that you allow up to 1-3 business days for our team to process your order upon confirmation of payment. Each order is hand picked by one of amazing warehouse team members and goes through a quality control inspection. All items are packaged and boxed then placed into shipping envelopes preparing the journey to you.
During sale periods and peak volumes during the holidays, we ask that you allow 3-4 business days for your order to be fulfilled before shipping.
Please note, all orders with “priority processing” are fulfilled and shipped under 24 hours, therefore, may be unable to edit / cancel these orders. Please contact our customer service within one hour of placing the order so we can try to help rectify the issue for you.
Once your order has been processed and shipped, a secondary shipping confirmation email with tracking number will be sent to your inbox. If you have trouble receiving this email please check your spam folder first or visit our FAQs for additional help.
It is important to note some orders may require additional information from our shipping team in regards to address and/or payment confirmation. Please check your inbox for any follow up emails after your order is placed, to ensure your request is processed.
Average USA shipping time is 3-8 business days via USPS.
All of our USA orders are shipped from our warehouse in Pennsylvania, USA.
We offer worldwide shipping for all orders. For orders to be shipped outside of United States you shall be responsible for any applicable customs duties/taxes as the case may be.
Standard International shipping may take 7-20 business days.
Due to COVID-19 Delays, Canadian orders can expect additional 1-2 week customs processing. We apologize for the inconvenience this may cause. Thank you for your patience.
We have established partnerships with all our carriers and aim to deliver all packages within the quoted time frame. Please note we will not be held responsible for delays in packages that may occur due to weather, incorrect address information or carrier related issues which are out of our control. We will do our best to resolve each issue for all of our customers in regards to reshipments, claims or lost package to the best of our ability.
In the event a package has been lost, missing or cannot confirm delivery with tracking we will process a reshipment of the order. Packages that show a confirmed delivery from carrier will be subject to investigation and not eligible for a refund until resolved. Should your package not show up, or arrive damaged, please contact us at: email@example.com with your order number.
Due to the current situation with lockdowns across the globe, orders may take an additional 7-10 business days to be delivered. We are working hard to get all your orders sent out as quickly as possible and we are deeply sorry that it's taking a little longer than usual.
Bee Kind Shop will not be held responsible for parcels that are stolen, lost or delayed in transit.
CUSTOMS, TAXES AND DUTIES:
Customs taxes, duties or import charges are the responsibility of the customer to be paid. We do not cover any additional charges or costs for the final delivery of the package to your destination or country. Please note these charges differ based on country laws and policies and we cannot estimate the amounts. If a package is returned due to refusal of customs fees and taxes paid, a refund will not be applicable.