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FAQ

Here are the most frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at info@beekind.shop

 

When will my order be processed?

Once your order has been placed it takes around 3 days for order to get shipped out. From then on it takes around 7-12 days for order to reach you. We apologize for the delay, but that is currently the only possible way for a small business to operate while following the CDC guidelines. We are taking extra steps for you to receive your order! 

 

Q. Will I receive a confirmation email when I place my order?

A. Yes, all customers will receive an order confirmation email after placing their orders. Please contact us if you don't receive one within 24 hours.

 

Q. How long will it take to receive a tracking number?

A. It usually takes 1-3 business days. You will receive a separate email with the tracking number that you can use on the Order Tracking page to track your package.

 

Q. What is your warranty policy?

A. We offer a 365 day warranty on all products. Please contact us if you are having a problem with your item.

 

Q. What is your refund policy?

A. We offer a 30 day Money Back Guarantee on all orders. Please refer to our Refund Policy for more information.

 

Q. What is your replacement policy?

A. In case an item you ordered is defected, broken, or damaged, we will send a replacement product 100% free of charge. Please contact our customer service team to ask for a product replacement.

 

Q. Where can I place an order from?

A. You can place an order from any country. We ship Worldwide.

 

Q. Which currency will I be charged in?

A. We process all orders in USD. While the content of the cart is displayed in several currencies, you will check out using USD at the most current exchange rate.

 

Q. How can I pay?

A. We accept all major Credit Cards: Visa, Mastercard, Discover, American Express, and also Paypal.

 

Q. Is Checkout on this site safe and secure?

A. We guarantee 100% safe and secure checkout as we use the latest encryption technology on our website.

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