Frequently Asked Questions

Here are the most frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at


We process all orders in USD. You will check out using USD at the most current exchange rate.

We accept all major Credit Cards: Visa, Mastercard, Discover, American Express, and also Paypal.

We guarantee 100% safe and secure checkout as we use the latest encryption technology on our website.


We offer a 30 day return policy on all products. Please contact us if you are having a problem with your item.

We offer a 30 day Money Back Guarantee on all orders. Please refer to our Refund Policy for more information.

In case an item you ordered is defected, broken, or damaged, we will send a replacement product 100% free of charge. Please contact our customer service team to ask for a product replacement.




Please note, shipping carriers are receiving a high volume of orders for the holiday season. Unfortunately some orders are currently experiencing delayed delivery times. We appreciate your patience and understanding.

Upon confirmation of payment your item will be processed for shipment within 2 business days. A tracking code will be issued to the email you registered with. Average USA shipping time is 3-5 business days. For international shipments, expect a 12-21 business day delivery time. Please note that shipping upgrades are available — cost and shipping time will be quoted at checkout based on your location.

Please visit our Shipping Section for more information.

Yes, all customers will receive an order confirmation email after placing their orders. Please check your spam folder before contacting us. 

In case you didn't get your email confirmation feel free to reach out to us using our
Contact Us from 

It usually takes 1-3 business days. You will receive a separate email with the tracking number that you can use on the Order Tracking page to track your package.

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